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Issue DateTitle???itemlist.dc.description.abstract???
2010Improving the performance of public service organisations: building capabilities to recover and renewOver the past 20 years, governments in many countries around the world have sought to implement governance mechanisms to measure and assess the performance of public service organisations. As a consequence, public service organisations, especially those considered as poorly-performing organisations, have been subjected to unprecedented pressure to improve their performance and sustain performance improvement as a continuous process. However, efforts of public managers to improve the performance of their organisations have been undertaken without “comprehensive theories and rigorous evidence on this issue” (Boyne, 2006: 366). This thesis takes up the challenge of providing robust evidence on the factors associated with the performance improvement of public organisations. We propose that the notion of organisational capabilities offers a promising way to meet this challenge. From this standpoint, this research sought to identify the organisational capabilities whose development and use explain a public service organisation’s ability to improve its performance and sustain good performance in the long run. The empirical analysis was conducted in a population of hospital trusts in England. We firstly applied longitudinal and comparative case studies method into two acute hospitals trusts: one case of a successful performance improvement and one case of less-successful performance improvement. The purpose was to examine how the development (or lack of) a set of capabilities over time accounted for the differences in the performance outcome and trajectory of the two cases. Our findings identified the following capabilities as advantageous for achieving a sustained performance: collective leadership; action-oriented culture; effective clinical-managerial relationship; supportive external context; performance/finance control capability; coordination capability of the key delivery process; sensing capability and learning capability. We then employed quantitative method over the population of acute hospital trusts in England to explore the relationship between complementarities of capabilities and performance. The results demonstrated that only when in combination does the presence of the capabilities yield positive and significant association with performance. In other words, the presence of the whole system of the capabilities increases the trusts’ performance, while partial presence of a set of capabilities is either not significantly associated with, or even detrimental to, the trusts’ performance.
2017Contributions to evaluate technical and economic benefits of distributed generation for low-income citizensA versão original desta tese acadêmica, em inglês, anexa, desenvolvida por Eduardo Baffi para a titulação de Mestre na Escola Tècnica Superior d’Enginyeria Industrial de Barcelonaela, aborda e propõe alternativas sobre a geração de energia para os consumidores e contra-ponta que, próximo a esses consumidores, caracteriza ao que se entende por Geração Distribuída (DG), onde o uso de recursos renováveis ​​para fornecer energia próxima aos usuários finais mudou as perspectivas para o futuro sistema de energia. O autor questiona o modelo tradicional de geração central, longe da maioria dos consumidores, justificando que não é vista como a única solução para geração de energia em grande escala. Esse fato, conforme é aprofundado neste trabalho acadêmico, pode afetar positivamente os cidadãos e criar melhorias para a sociedade, especialmente para aqueles que pertencem a classes sociais com baixos rendimentos.
2020Melhorias na modelagem multicritério de alocação de recursos: Ferramentas de estruturação e negociação aplicadas na tomada de decisão em auditoriaO presente trabalho acadêmico tem como objetivo desenvolver ferramentas multicritério para apoiar as organizações de auditoria na afetação de recursos em seus projetos de auditoria, bem como apoiar na ações da CGU.